This policy covers all individual product purchases (scripts, extensions, presets, templates, and stock footage) as well as the Complete Medicine Cabinet subscription. Terms differ slightly depending on what you've bought, so find the relevant section below.
If a script, extension, or template doesn't work with your version of After Effects, or doesn't do what's described on its product page, contact us within 3 days of purchase at [email protected] and include:
We'll always try to fix the issue first - most "doesn't work" reports turn out to be an installation step or a version mismatch, and we can usually get you up and running. If we can't resolve a genuine fault, we'll refund you.
Refunds don't cover: change of mind, no longer needing the product, not reading the product description or "Requires" version information before buying, or general style/aesthetic preference. Reports made after 3 days, or without the information above, won't be eligible.
The same applies to presets: if a preset doesn't apply correctly or doesn't produce the effect described on its product page, contact us within 3 days of purchase with your order number, After Effects version, and a screenshot or screen recording of the issue. We'll fix it first if we can, and refund you if we can't.
The same exclusions above apply - change of mind, no longer needing it, or general style preference aren't covered.
Stock footage, textures, and other media assets are sold as-is. Because these are media files rather than software, we're not able to offer refunds once a file has been downloaded, except in the case of a corrupted or faulty file, or if you were charged for the wrong item.
If you've received a corrupted file or believe you were charged incorrectly, email us at [email protected] and we'll sort it out.
The Complete Medicine Cabinet is a subscription, billed quarterly. As it gives you ongoing access to our entire library rather than a one-off purchase, we don't offer refunds for unused time within a billing period.
You can cancel at any time and you won't be charged again - there's no minimum commitment. See our guide on how to cancel your subscription via Lemon Squeezy for step-by-step instructions.
For any refund request, email [email protected]. Your order number can be found in your Lemon Squeezy purchase confirmation email.